Money back guarantee
All our products are backed by a 30-day Money Back Guarantee and Return Policy.
For any reason, if you are dissatisfied with your purchase, we will return your payment, provided the customer fulfils these conditions:
Item is returned unused
Item is in original condition
Package is received, within the 30 day period
Kindly notify us within one week of receipt of the goods, if you are keen on return it. This is a simple procedure. You can log on to our website, and fill in our "Contact us" Form and make a request.
Our customer service executives will revert to you within 48 hours, to confirm your request and guide you about the next step for returning the item to us.
If at our end, we have processes your order incorrectly or shipped a wrong item, we will willingly organize to have our courier service company pick up the item from you. The costs for this procedure will be incurred by us.
We suggest to you, that when you return your goods, kindly do so by a service that provides you with a tracking number and insurance (insured for the actual purchase price), such as UPS, Fed-Ex, DHL or any other carrier you may choose. In case you wish to return the item by mail, it should be insured.
|